![]() Reach out to us for a quick chat: Salesforce Einstein Chat BOT 8 steps to get started with Einstein Chat Bot 1. Requests like “What is the status of my support ticket” or “I am not able to log in” can easily be answered/processed by a chatbot without involving a human. ![]() Ideally, agents should focus on complex queries and this is where chatbots come into the picture.Ĭhatbots can reduce the amount of work support agents do and free them from doing repetitive tasks. We don’t really need human agents for the simple and common use cases like tracking the status of orders, canceling the order, etc.
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